Reproduced from CBR Home
CBR talks to the boss of open source CRM vendor SugarCRM about cloud, competitors and why Europe is a better market for that business model
Let’s start with an overview of SugarCRM.
The company was founded in 2004 with a team of three people, all with lots of CRM experience. They saw an opportunity to do CRM in a different way – with open source and we’re now the leading open source CRM software company. We have over 700,000 end users, including pay and free users. My understanding is that salesforce.com has around two million, which I think puts a bit of perspective on it, especially for a company that is relatively young compared to the likes of salesforce.com and Siebel.
In terms of commercial growth we’ve done very well as well. In Q3 we grew 57% over the same quarter last year. We’ve been growing north of 50% for four quarters now.
Are you profitable?
We’re private so we don’t disclose the absolute numbers. We’re very close to being profitable, we’ve been cash flow positive for the last two months and expect that to continue. We’ve raised just over $46m in VC. We have over 6,000 paying customers. We’re very strong in Europe, and I think Europe aligns very well to us as a business. In the last six months we have grown from three people in Europe to almost 20.
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